FAQ

Addressing Your Questions Upfront

What are your earliest and latest appointments?
We are open from 7:30 a.m. to 5:30 p.m.

How do I schedule an appointment?
To make an appointment, please call us at (402) 228-1222.

Am I eligible for physical therapy?
We accept private insurance, private payments, Medicare, and worker’s compensation insurance. Anyone is eligible for physical therapy – it’s just a matter of working out the financial compensation options. If physical therapy would not be an appropriate or necessary solution for you, we will likely determine this early on and refer you to the appropriate health care provider.

What types of treatment may I receive?

You will receive modalities as needed (ultrasound, electrical stimulation, infrared, and forms of these), joint mobilization, manual therapy, therapeutic exercise in many forms and progressions, structured home exercise plans, and/or client education. These also encompass intervention. All of our treatment sessions are individually tailored to each client, so it’s difficult to create a “standard” treatment list.

Do I have to see a doctor first?
The state of Nebraska is currently a “direct access” state, which means that we can evaluate you and treat you without a referral. Insurance companies differ regarding doctor referrals; however, if you have been treated for the same condition within the last six months, an insurance provider often approves treatment. Medicare specifically requires a doctor’s referral before treatment can begin.

How long will my visits last?
Your visit with one of our physical therapists will vary from 30 to 60 minutes (average 40 minutes).

How will you communicate with my physician?

After an initial evaluation, the physical therapist will write a note to send your doctor regarding the findings, rehab potential, and plan of care. Prior to each doctor follow-up visit, we will send a progress note with updates and recommendations, regarding your plan of care. We will also make phone calls, write emails, or send faxes as necessary to communicate all the needs in your best interests.

Is it ok to ask my doctor about physical therapy?
If you have a condition that you think may benefit from physical therapy, we encourage you to ask your doctor about it. Physical therapy can be a great way to manage painful orthopedic conditions in conjunction with other treatments your doctor can recommend.

What should I wear?
Wear comfortable clothes. If you have a problem with your lower back or below it, bringing a pair of shorts is helpful. For women who have problems with their back (and any area above), a sports bra would be useful. If you forget to bring necessary clothing, or if acquiring the clothing is an issue, we are happy to provide shorts and gowns to accommodate and respect your modesty and privacy.

What should I bring?
Bring your insurance card, a doctor’s referral (if needed), appropriate clothing (see above), and any questions you might have. Also, you should bring any operative reports, diagnostic tests (x-rays, MRI, etc.), or protocols your physician has given you.

What office policies should I be aware of?
Because of scheduling, if you are late to an appointment, it might not be possible for you to have your full session time.

Will my insurance cover physical therapy?
We accept most non-HMO insurance carriers, but you are still responsible for obtaining our policy details – knowing what coverage your policy has, and what remainder (if any) you are expected to pay.